Clear answers before placing an order

Please provide product type, quantity, required date, wording, logo file, budget range and pickup or delivery preference. Complete details help us quote faster and more accurately.

The price depends on size, quantity, material, stock, custom method and deadline, so we need basic details before giving an accurate price.

If details are complete, common items can usually be replied to quickly. Complex custom, bulk orders or stock checking may need more time.

Quotations depend on stock, material cost and supplier pricing. Please confirm as soon as possible; older quotations may need price reconfirmation.

Yes. Tell us your budget, quantity and purpose, and we will recommend practical sizes, materials and production methods.

Quantity affects material sourcing, layout, printing, engraving, packing and labour cost, so unit price may change.

We can provide a reference range, but final pricing depends on size, quantity, wording, logo, deadline and stock.

Sometimes. Urgent orders may require overtime, priority handling or special material arrangements, so price and feasibility must be confirmed.

Yes. We can suggest economy, standard and premium options so you can choose according to budget.

Catalog prices are for reference. Final prices depend on quantity, customization, stock, packaging, urgency and delivery.

An order is usually confirmed after product, quantity, wording, logo, deadline, price and payment arrangement are confirmed.

Please inform us before production. If layout, printing, engraving or production has started, extra cost or delay may occur.

It depends on order value and product type. Custom, bulk, urgent or specially sourced items usually require a deposit.

You may discuss by phone, but wording, name lists, logo and dates should be sent by WhatsApp or email to avoid mistakes.

Yes. For custom wording, logo, name lists or layout, artwork approval is normally required before production continues.

Please provide it in Excel, Word or clear text format, and check names, titles, groups and award categories carefully.

We keep necessary order information for follow-up, after-sales service and future repeat orders.

Yes. If previous information is available, we can refer to it, but quantity, date, wording and price must be reconfirmed.

We can record the request, but stock and schedule cannot be guaranteed before payment, details and deadline are confirmed.

You will usually receive a quotation, confirmed details, artwork proof or order record for checking.

Yes. We can arrange theme, names, positions, date, organizer and appreciation wording.

It depends on size and layout. Too much text affects readability, so we may suggest shortening or rearranging hierarchy.

Yes. Multilingual layout requires checking spelling, script style and spacing, so please provide final wording.

We try to check obvious issues, but customers must finally confirm all names, dates, titles and wording.

Changes after approval may affect production. If printing, engraving or cutting has started, extra charges may apply.

Yes. Tell us the purpose, recipient and tone; we can suggest formal or concise wording.

Yes, but output depends on device and print method. If a specific font is required, please inform us early.

Artwork is usually sent as image or PDF preview through WhatsApp for wording and layout approval.

Yes, we can refer to the style, but it may not be exactly identical due to size, material and production limits.

Yes. Please provide clear files in the correct size and confirm all wording. Low-resolution files may affect final quality.

AI, PDF, EPS, SVG or high-resolution PNG is preferred. Vector files work best for printing, engraving and scaling.

We can try, but WhatsApp images are often compressed and may not be clear enough. For important jobs, provide original high-resolution or vector files.

Some logos can be redrawn or improved, but complex logos may require extra time and cost.

Yes, it can be adjusted to single colour, gold, silver or full colour depending on the production method.

Yes. A common layout places the logo at the top or center, with wording arranged below by importance.

For a professional result, transparent PNG or vector files are recommended to avoid unwanted white or black backgrounds.

Standard in-stock velvet boxes are usually not customized on the box body, but the shield, plate or printed insert inside can be customized.

If the original file is unclear, it will blur more when enlarged. High-resolution or vector files are recommended.

We can try, but the result depends on image clarity, edges and colour complexity.

Yes, but customers must confirm they have permission to use the logo and provide the correct version.

Yes. Trophy wording is usually customized on the base plate with event, ranking, date and organization name.

Many designs have gold, silver or bronze themes, subject to stock and size availability.

Yes. They are suitable for sports day, basketball, singing, academic contests, graduation and club activities.

Yes. Please provide a clear list such as Group A, B, C or Champion, Runner-up and Third Place.

Some trophy plates can be replaced, depending on base size, plate material and whether it is already fixed.

If stock is available, wording is simple and quantity is small, some trophies can be rushed. Bulk orders require schedule confirmation.

Yes, logos can be added on the plate or suitable position depending on space and production method.

Usually Champion is larger, followed by smaller sizes for Runner-up and Third Place. Sizes can also be standardized based on budget.

Yes. Many events order trophies, medals, certificates or souvenirs together for a consistent style.

Trophies should be handled and transported carefully. We pack them as safely as possible, and customers should store them properly after pickup.

They are suitable for corporate recognition, retirement gifts, long-service awards, VIP appreciation, association souvenirs and premium gifts.

Yes. Common methods include sandblast, laser or colour printing depending on material and design.

Many crystal awards come with boxes, but packaging type depends on model and stock.

Too much wording is not recommended. Crystal looks better with concise wording and clear hierarchy.

Crystal is usually heavier with a more premium look, while glass awards may be more economical depending on model.

Some models support colour printing, but colour effect on transparent material depends on design and method.

Order several days to weeks earlier, especially for bulk quantities, complex wording or special models.

Some crystal awards are heavy and suitable for formal display. Packaging and weight should be considered for delivery or carrying.

If stock is available, wording is simple and quantity is small, it may be arranged, but last-minute confirmation is not recommended.

Yes. Crystal looks formal and is suitable for VIPs, chairpersons, sponsors, company leaders and commemorative events.

They are used for openings, anniversaries, association visits, temple events, company congratulations, relocation and celebrations.

Yes. Common sizes include 5x7, 6x8, 7x9, 8x10, 9x11 and 9x12, matched to the shield size.

Yes. The center plate can include printed wording, logo, date, donor name and theme.

Yes. They are suitable for openings, relocation, anniversaries, partnership souvenirs, sponsor appreciation or retirement gifts.

It usually includes recipient, congratulatory theme, donor and date. Wording should not be too crowded and key points must be clear.

Yes. Associations, clan groups, temples and Chinese community orders often use traditional Chinese, KaiTi or formal wording.

If size is in stock, wording is complete and quantity is small, urgent production may be arranged, subject to schedule.

Wooden shield with velvet box is more traditional and formal, while crystal is more modern and premium. Choose based on occasion, budget and recipient.

Choose based on event importance, budget and wording amount. Larger sizes suit more wording or important VIP recipients.

Yes, but avoid humidity, direct sunlight and impact. Care methods vary by material.

Velvet boxes are commonly used for wooden shields, souvenir shields, medals or formal gifts to make presentation more elegant.

Common red velvet boxes depend on current stock. Popular sizes such as 6x8, 7x9 and 8x10 should be checked earlier.

Standard stock velvet boxes are usually not customized, but the shield, plate or wording inside can be customized.

It must be matched with the shield’s actual outer size and thickness, not only the nominal size.

Prices vary based on size, material, lining, stock, quantity and supplier cost.

Yes. A velvet box with shield is a common formal gift for associations, clan groups, temples and ceremonies.

Bulk or trade pricing can be arranged depending on stock and supply. Size, quantity and deadline must be confirmed.

They should be protected from heavy pressure, moisture and scratches. Proper packing is needed during transport.

Common stock is often red. Other colours depend on supply and quantity and may require pre-order.

Yes, subject to size and stock. If matching with a shield, confirm together to avoid size mismatch.

They are suitable for important clients, government departments, corporate VIPs, international guests and formal commemorative events.

Some pewter items can include plates, engraving or printing depending on surface and production limits.

Yes. Common methods include printing, engraving, plates, packaging cards or gift box labels.

MOQ depends on product. Stock items may allow small quantity, while customized items usually require a minimum order.

Yes. We can suggest gift sets based on budget, recipient, quantity and event type.

Yes. Please provide final wording to avoid translation, spelling or date errors.

Subject to supply and season. Hamper content, budget, packaging and delivery date should be confirmed early.

Yes. Crystal, plaques, pewter and corporate gifts are suitable for long-service awards.

Yes. Gifts can be planned by VIP, general guest, staff or sponsor level with different budgets and packaging.

Yes. Packaging and stickers can be coordinated with event theme, company colours or formality level.

It depends on product, quantity and completeness of details. Simple stock items may be faster, while complex or bulk orders need more time.

If stock is ready, wording is simple and quantity is small, some orders can be handled quickly, subject to schedule and feasibility.

Early confirmation allows time for stock checking, layout, proofreading, production and unexpected changes, resulting in better quality.

It is affected by current orders, material stock, suppliers, machine schedule, artwork approval and customer changes.

We commit based on real conditions when the order is confirmed. Late details or repeated changes may affect the deadline.

School, company or association bulk orders should be placed weeks earlier, especially with many names, categories or products.

We try to control quality, but very short timelines reduce checking and adjustment time, so last-minute orders are not recommended.

For custom orders, wording or artwork is usually confirmed before production. Customers should check carefully before approval.

We will inform customers and suggest alternative models, sizes or timelines. If the original item is required, waiting may be necessary.

Ensure wording is approved, payment is arranged and come after completion notice to avoid waiting.

Yes. Please provide company name, address, contact number, product details and payment information.

Yes. A receipt can be issued based on actual payment received.

Payment methods depend on current arrangement. Please confirm with us for cash, bank transfer or other available methods.

For some orders, yes. Custom, bulk or special purchase items usually require deposit, with balance paid as agreed.

Custom items are difficult to resell after production. Deposit confirms commitment and allows material and production arrangement.

Tax inclusion depends on company status and quotation details. Official quotations will state relevant charges.

Yes. Provide complete details and we will prepare an official quotation based on product, quantity and customization.

If accounting is not finalized, we can help amend. If already recorded, it depends on the situation.

Custom or special purchase orders usually start after payment or deposit to avoid cancellation and cost loss.

Yes. Tell us what documents are needed, such as quotation, company details, bank details, invoice or receipt.

Yes. We will notify customers when the order is ready for pickup.

Delivery can be arranged depending on location, quantity, product type and schedule. Fees must be confirmed.

Some fragile items are not recommended for normal courier. If delivery is required, stronger packing and risk awareness are needed.

Fees depend on location, distance, quantity, weight, volume, urgency and whether special arrangements are needed.

We can try to arrange it. Please provide venue, contact person, time and loading or parking details early.

Yes. Please check quantity, wording, appearance and packaging during pickup and inform us immediately if there is an issue.

Yes, but please inform us of the pickup person’s name or phone number and make sure they know the order details.

We will try to keep the items, but long storage takes space. Please pick up at the agreed time.

If delivery is arranged by us, provide photos and details quickly. If customers arrange their own logistics, risk should be confirmed by them.

Yes, but we must confirm whether the product is suitable for courier, packing method, shipping fee and timeline.

Inform us immediately. If production has not started, it can be corrected; if already made, remake charges may apply.

It can be discussed before production or purchasing. Once customized, purchased, printed or engraved, cancellation may not be possible or costs may apply.

Please inform us early. Quantity changes may affect unit price, material, production time and packaging.

We will help depending on progress, but if production has started, remaking or delay may occur.

If artwork was approved and produced accordingly, it is normally not considered an error. Remaking may require extra cost.

Please provide photos, order details and issue description quickly. We will check the cause and propose a solution.

Please check immediately after pickup or receiving and inform us within a reasonable time.

It depends on product and material. Small additions may have different unit pricing and require a new schedule.

Customers are responsible for final confirmation. We try to remind, but final wording, names and dates must be checked by customers.

Yes, before artwork approval. Major changes after approval or production may affect timeline or cost.

Yes. Please provide event date, categories, awards, quantity and name list. Earlier confirmation is better.

Common choices include shields, velvet boxes, crystal awards, plaques, souvenirs, trophies and event gifts.

Options include crystal awards, long-service awards, best employee awards, plaques, corporate gifts and lucky draw gifts.

Common items include donor plaques, souvenir shields, congratulatory shields, deity birthday souvenirs, appreciation plaques and event gifts.

It can be discussed. Batch delivery requires early planning of quantity, dates and payment terms.

Trade or wholesale pricing may be offered depending on product, quantity, stable cooperation and schedule.

Provide Excel with separate columns for name, award and group. Customers must finally check the artwork proof.

Yes. Regular customers can set common models, logos, price ranges and delivery process for faster future orders.

Tell us your budget and quantity, and we can suggest economical materials, sizes or practical packages.

Yes. For example, crystal for VIPs, plaques for committee members, medals or souvenirs for participants.

Yes. Customers can enter product, quantity, date, logo and budget. The system records details for follow-up.

So the system can record customer details and reply through WhatsApp. Without contact details, follow-up is difficult.

AI can collect details and guide customers, but final prices still need manual confirmation based on stock, quantity and production method.

The system checks name, WhatsApp and enquiry content. Too-short or meaningless messages will prompt customers to provide more details.

Yes. FAQ helps customers understand pricing, timeline, logo, artwork, payment and delivery before asking repeated questions.

The catalog shows products and references, while AI Assistant collects customer requirements and guides complete quotation details.

Yes. Admin can view customer enquiries, contact details, message content and follow-up status.

It reminds customers to provide product, size, quantity, date, logo, budget and remarks for a more complete enquiry.

Yes. Mobile and tablet layouts use a full-page style so customers can view guide, conversation and input more easily.

Yes. FAQ can be expanded based on common customer questions, admin enquiry records and new products.